Payment Policy

At Hudson Vale, we are committed to providing a secure and reliable shopping experience. All payments made through our website are processed using trusted payment providers and industry-standard security measures.

Secure Payments

Our website uses Secure Sockets Layer (SSL) encryption technology to protect your personal and payment information during transmission.

SSL encryption helps ensure that sensitive information, including payment details and personal data, remains protected when you place an order through our website.

You can verify that our website is secure by checking for:

  • A padlock icon in your browser's address bar.
  • "https://" at the beginning of the website address.

Accepted Payment Methods

We currently accept the following payment methods:

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

All prices displayed on our website are listed in GBP (£).

For information regarding order processing and delivery times, please refer to our Shipping Policy.

PCI DSS Compliance

Our payment providers comply with the Payment Card Industry Data Security Standard (PCI DSS), a globally recognised security standard designed to protect payment card information.

This helps ensure that payment data is handled securely throughout the transaction process.

Payment Information

Hudson Vale does not store or have access to your full payment card details.

Once a payment has been completed, we are only able to view limited transaction information, such as:

  • Billing information
  • Shipping information
  • Order details
  • The last four digits of your payment card

Your complete payment information is processed securely by our payment partners.

Fraud Prevention

To protect both our customers and our business, orders may be reviewed for fraud prevention purposes. In certain circumstances, additional verification may be required before an order can be processed and shipped.

Privacy and Data Protection

We respect your privacy and take the protection of your personal information seriously.

We do not sell, rent, or trade your personal information to third parties.

For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Contact Information

Store Name: Hudson Vale

Business Name: SS Commerce

Company Number: 99603330

Registered Business Address:
Roland Holstlaan 642 
2624 JA Delft
The Netherlands

UK Fulfilment & Warehouse Location:
22 Upper Gilmore Place, Edinburgh EH3 9NP, United Kingdom

Phone: +44 7700 141067

Email:
support@hudsonvale.co.uk

Customer Service Hours
Monday – Friday:
09:00 AM – 05:00 PM (GMT)

We aim to respond to all enquiries within 24 hours during business hours.